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PRIVACY POLICY

Privacy Policy

Your privacy matters to us. This policy explains how we collect, use, and protect your personal information.

Effective Date: March 25, 2026

Last Updated: March 25, 2026

LedgerFlow Solutions ("we," "our," or "us") operates the website https://ledgerflowsolutions.com (the "Site"). This Privacy Policy describes how we collect, use, store, and protect personal information when you visit our Site or use our bookkeeping services for businesses in the United States and Canada.

By accessing or using our Site, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please refrain from using our Site.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you interact with our Site, primarily through our contact form. The information we may collect includes:

  • Full Name — to identify and address you appropriately.
  • Email Address — to respond to your inquiries and communicate with you.
  • Phone Number — to contact you regarding your inquiry or our services.
  • Company Name — to understand your business context and tailor our services accordingly.
  • Service Interested In — to understand which of our bookkeeping services you are inquiring about.
  • Message Content — to understand the nature of your request or question.

We do not collect sensitive personal data such as financial account numbers, government-issued identification numbers, or health-related information through our website contact form.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • Responding to Inquiries: To reply to your questions, requests, or messages submitted through our contact form.
  • Service Communication: To provide information about our bookkeeping services, including monthly bookkeeping, bank reconciliation, financial statements, year-end tax preparation, and software setup.
  • Business Operations: To manage and improve our internal business processes and client relationships.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.
  • Website Improvement: To analyze how visitors use our Site and improve its functionality, content, and user experience.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Data Storage & Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it, including:

  • Encryption: Data transmitted between your browser and our Site is protected using SSL/TLS encryption.
  • Access Controls: Access to personal data is restricted to authorized personnel only, on a need-to-know basis.
  • Secure Storage: Personal information is stored on secure servers with industry-standard security measures.
  • Regular Reviews: We periodically review our data collection, storage, and processing practices to ensure continued security.

While we strive to use commercially acceptable means to protect your personal data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to safeguarding your information to the best of our ability.

4. Cookies

Our Site may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how you interact with our Site.

We may use the following types of cookies:

  • Essential Cookies: Necessary for the Site to function properly.
  • Analytics Cookies: Help us understand website traffic and user behavior to improve our Site.
  • Preference Cookies: Remember your settings and preferences for a better experience.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Site.

For more details about how we use cookies, please refer to our Cookie Policy.

5. Third-Party Services

Our Site may use the following third-party services that could collect information about your visit:

  • Google Fonts: We use Google Fonts to display typography on our Site. When you load a page, your browser may connect to Google's servers to retrieve font files. Google may collect your IP address and browser information. For more details, review Google's Privacy Policy.
  • Analytics Services: We may use analytics tools (such as Google Analytics) to collect anonymized data about Site usage, including pages visited, time spent on pages, and referral sources. This data helps us improve our Site and services.

We do not control the privacy practices of third-party services. We encourage you to review their respective privacy policies.

6. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

  • Right of Access: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data.
  • Right to Erasure: You have the right to request deletion of your personal data, subject to certain legal exceptions.
  • Right to Restriction of Processing: You have the right to request that we limit how we process your personal data under certain circumstances.
  • Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
  • Right to Object: You have the right to object to the processing of your personal data for certain purposes, including direct marketing.

To exercise any of these rights, please contact us at info.ledgerflowsolutions@gmail.com. We will respond to your request within 30 days or as required by applicable law.

7. DPDP Act 2023 Compliance (India)

As a company based in India, we comply with the Digital Personal Data Protection (DPDP) Act, 2023. In accordance with this legislation:

  • We process personal data only for lawful purposes and with the consent of the data principal (you), unless otherwise permitted by law.
  • We collect only the personal data that is necessary for the stated purposes.
  • We ensure that personal data is accurate and up to date.
  • We retain personal data only for as long as necessary to fulfill the purposes for which it was collected.
  • We implement reasonable security safeguards to protect personal data from unauthorized access, use, or disclosure.
  • You have the right to withdraw your consent at any time. Upon withdrawal, we will cease processing your personal data, subject to legal obligations.
  • You have the right to nominate another individual to exercise your rights in the event of your death or incapacity.
  • You have the right to file a complaint with the Data Protection Board of India if you believe your rights have been violated.

8. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including:

  • Contact Form Submissions: Retained for up to 2 years from the date of submission, unless a business relationship is established.
  • Client Data: Retained for the duration of the business relationship and for up to 7 years thereafter, as required for legal, tax, and accounting obligations.
  • Analytics Data: Anonymized analytics data may be retained indefinitely for statistical purposes.

When personal data is no longer needed, we will securely delete or anonymize it in accordance with our data retention practices.

9. Children's Privacy

Our Site and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us at info.ledgerflowsolutions@gmail.com, and we will promptly delete such information from our records.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

  • Update the "Last Updated" date at the top of this page.
  • Post the revised policy on this page.
  • Notify you via email if the changes are significant and we have your contact information on file.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Grievance Officer

In accordance with the Information Technology Act, 2000, and the DPDP Act, 2023, the details of the Grievance Officer are as follows:

  • Name: Grievance Officer, LedgerFlow Solutions
  • Email: info.ledgerflowsolutions@gmail.com
  • Address: G N Complex, Ward 12-C, Police Station Road, Gandhidham, Kutch — 370201, Gujarat, India

The Grievance Officer shall acknowledge your complaint within 24 hours and resolve it within 15 days from the date of receipt.